1. Overview
451 Studios ("we", "our", or "us") operates the website https://451studios.com and related SaaS applications (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.
We believe in being straightforward about data. We don't sell your data. We don't run ads on your information. We collect only what we need to provide the service and improve it.
Key takeaway: We collect minimal data to run the services you pay for. We never sell your data. You own your data and can export or delete it at any time.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Email address — used for login, billing communication, and service announcements
- Name or business name — used to personalize your account and communications
- Password — stored in hashed form only; we never see your plaintext password
2.2 Business Data
When you use our SaaS products, you may input business data including:
- Customer contact information (names, addresses, phone numbers, email addresses)
- Job details, estimates, and invoices
- Service history and scheduling information
- Photos and documents uploaded as part of job management
You retain full ownership of all business data you enter into our Services. We do not access, review, or use your business data for any purpose other than providing the service and technical support at your request.
2.3 Payment Information
We use Stripe as our payment processor. When you subscribe, your payment card details are collected and processed directly by Stripe — we never see or store your full credit card number. Stripe's privacy policy is available at stripe.com/privacy.
2.4 Automatically Collected Information
When you visit our website, we automatically collect:
- Usage data — pages visited, time on site, referral sources (via Plausible Analytics)
- Device information — browser type, operating system, screen resolution
- IP address — collected by Plausible but anonymized (last octet removed) and not stored in a way that identifies individuals
3. How We Use Your Information
We use your information for the following purposes:
- Service delivery — to provide, maintain, and improve the SaaS products you subscribe to
- Account management — to authenticate you, process billing, and communicate about your account
- Support — to respond to your questions, troubleshoot issues, and provide customer service
- Product improvement — to understand how our services are used and identify areas for improvement
- Legal compliance — to meet applicable legal obligations and enforce our Terms of Service
4. Third-Party Services
We use the following third-party services that may process your data:
4.1 Stripe (Payment Processing)
Stripe processes all subscription payments. Stripe receives your payment method information, email, and transaction details. Stripe may use this data in accordance with their privacy policy for fraud prevention and compliance purposes.
4.2 Plausible Analytics
We use Plausible Analytics to understand website traffic. Plausible is a privacy-focused analytics service that does not use cookies, does not track individuals across sites, and does not collect personal data. All data is aggregated and anonymized. Plausible's data policy is available at plausible.io/data-policy.
4.3 Hosting Infrastructure
Our services are hosted on servers managed by us. We do not use third-party cloud providers for application hosting. Your data resides on infrastructure we control.
5. Cookies
Our marketing website (451studios.com) does not use tracking cookies. Plausible Analytics operates without cookies.
Our SaaS applications use essential session cookies for authentication purposes only — these are required for the application to function and are not used for tracking or advertising. No third-party marketing or tracking cookies are used in our applications.
6. Data Retention
We retain your account information and business data for as long as your account is active. If you cancel your subscription:
- Your business data is retained for 30 days after cancellation to allow you to export or reactivate
- After 30 days, your data is permanently deleted from our systems
- Billing records are retained for the period required by applicable tax and accounting regulations
You may request immediate deletion of your data at any time by contacting us.
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit (TLS 1.3)
- Encryption of data at rest
- Regular security updates and patching
- Access controls limiting data access to essential personnel only
- Password hashing using industry-standard algorithms
While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
8. Your Rights
8.1 GDPR Rights (EU/EEA Users)
If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation:
- Right to access — request a copy of your personal data
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data ("right to be forgotten")
- Right to restriction — request limitation of data processing
- Right to portability — receive your data in a structured, machine-readable format
- Right to object — object to processing of your data
8.2 CCPA Rights (California Users)
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
- Right to know — request disclosure of categories and specific pieces of personal data collected
- Right to delete — request deletion of your personal data
- Right to opt-out — we do not sell personal data, so this right is inherently respected
- Right to non-discrimination — exercising your CCPA rights will not result in discriminatory treatment
8.3 Exercising Your Rights
To exercise any of these rights, contact us at contact@451studios.com. We will respond within 30 days. We may need to verify your identity before processing your request.
9. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. International Data Transfers
Our Services are hosted in the United States. If you access our Services from outside the United States, your data will be transferred to and processed in the United States. By using our Services, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email to active account holders and noted on this page with an updated date. Continued use of the Services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, contact us at:
451 Studios
Email: contact@451studios.com
Website: contact@451studios.com